Drinks Take Time
Those customers that come inside aren't so bad at this (though there are some), this is mostly for customers in the drive.
It takes a few moments to make your beverage.
Things aren't just instantaneous. Believe me when I tell you, the drink doesn't appear when you order it. Milk needs to be steamed, espresso shots need to be pulled, flavors need to be added, etc. etc.
The time is compounded when there are multiple people in line. All the people ahead of you are waiting for their drink too, and we can't really make yours before theirs. (You'd be unhappy if we did this to you, why should we do it to them?)
It might shock you to hear, but you are not the most important person in the world, and lots of people come in to get coffee in the morning.
You'll just have to wait your turn.
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