Get Off Your Cell Phone!

Manifesto Point #2-c:

Get Off Your Cell Phone!

You have no idea how frustrating this is!

We are trying to take your order and ring you up, and you are distracted by your conversation on the other end of your phone. Then you are angry at us first when we interrupt you to ask about your drink, and then when your drink isn't correct. It's a lose-lose situation for us.

We didn't choose for you to walk into our store while in the middle of a conversation, that was your choice. Which also means that you made the decision for human interaction, not us.


Also, we will not be quiet for you while you sneak through the drive-thru while on a conference call with your boss.


To be absolutely honest, our first thought when you shush us is to shout a whoever is on the phone with you, "He's/She's driving through a coffee shop, can they get you anything?!?" Again I say, it was not our choice for you to drive-thru and get coffee secretly. It is also not our job to make sure your boss never knows that you did it.

If you must come in (or drive-thru) on the phone, at least have the courtesy to ask the other person to hold on a moment, and pull the phone down from your ear. (This ties in closely with treating us like human beings, not drive-thru coffee machines.) I had a customer actually do this the other day, I would have bent over backwards for them.

You see, something simple can go a long way.