Please Listen

Manifesto Point #2-a:

Please Listen.

This applies to all kinds of things.

First, listen to what we say to you as you walk in/drive up. (We're probably asking how you are, don't just launch into your order.)

For example:
"Hi! How are you today?"
"Large coffee, 4 creams, 3 sugars."

This just makes me laugh. How can you be a large coffee with four creams and three sugars? Or a medium latte with vanilla syrup?

Do you realize how silly you sound?

I suppose it applies the most to reading back your order in the drive-thru.

It amazes me how many people will either just stare at us when we read back the order, or confirm the wrong order because (usually) they are on the phone. We are not saying your order for our health. (I mean, I know people who like to hear themselves speak, but I'm sure your latte order is not their speech of choice, and it's not ours either.) Take two seconds, listen to what we are saying, and tell us if we are right or wrong.

Don't be mean about it, just correct us.

Neither of us is happy when you get the wrong drink. Especially if you take a sip, and then have to come inside to correct it.

It's an easy thing to avoid, just open your ears and listen to the words coming out of our mouths.