We are not Stupid, Blind, or Deaf

Manifesto Point #4:

We are not Stupid, Blind, or Deaf

There are multiple situations this applies to.

Yes, I can see (and hear) that you are on your cell phone. Can you see that I am trying to hand you your beverage and hear that I'm trying to ask you if you would like a receipt? It really only needs a moment of your attention.

And just because I repeated your order wrong, does not mean you need to repeat it back louder and slower than before. It doesn't help, it just makes us mad. We're usually trying to do two (or more) things at once, and might have simply been momentarily distracted. Also, the headset equipment isn't always the greatest, and there might have been static that obscured what you said.

Finally, (and this applies to other baristas as well), we WORK here. We KNOW how to make your drink. There is no reason to tell us what the layers are, or how to do anything, because we know. We do this all the time.