Step Two: What Size?

This applies to lobby as well, so let me run down a normal order:

Me: “Hi, how are you today?”
Customer: “Double Mocha Latte” or even “Triple Breve” (A triple breve what????)
Me: “What size would you like that today?”
Customer: “A double”
Me: “Yes, but what size?”
Customer: “I said I wanted a double Mocha latte!”
Me: “I understand, but what size?”

This conversation happens far more often than you think. What makes it really funny is when people then have to ask what our sizes are in order to say what size they want.

We’re not going to guess what size you want your drink, please figure it out and tell us.