Make sure you pick up your drink from the counter

Here is a conversation between a customer and myself:

 

C: There’s no espresso in this drink.

(I stop making the five drinks in front of me to address this customer’s problem.)

Me: What kind of drink did you have?

C: A medium mocha.

(I look at the cup)

Me: This is a medium chai.

C: Well why did you give me a medium chai?

(I see the name WRITTEN ON THE CUP.)

Me: Are you Roger?

C: No.

Me: Well this is Roger’s chai sir.

C: Why did you give me a chai?

 

This happens a lot, so let me clear something up for all of you.

 

When it is the middle of the rush, the barista making the drinks focuses solely on that, not on keeping track of your beverage. (If we have to keep track of which one is yours, we have to keep track of everyone's. A huge feat considering that at top speeds we can make 50 or so drinks an hour.) Your name is usually written upon the cup, take a look and see if it is still there. Also, we usually call out the name on the cup, and the kind of drink, so if you are listening, you can usually hear which drink is the one you ordered. (This is not to say there are not mistakes made on our part, that drinks always come out in order, and that we always name the cup. But generally speaking, all of the above applies.)